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Support

We answer in Spanish and English, Monday to Friday, 09:00 to 18:00 (CET). Issues that block time tracking or access to the app are handled with priority.

Last updated: 7 September 2026 · Controller: Candelasoft, Leverkusen (Germany)

Email For any question, issue or request about your data. Response within 1 working day. hi@candelasoft.com
From the app Profile → Support opens a chat with our team and attaches your device's technical details. Open xYago
Companies Bulk onboarding, payroll, integration with your HR system and support during rollout. See xYago Companies

What to include when reporting an issue

  • What you were trying to do and what happened instead
  • The company and profile you were working with
  • Approximate date and time of the error
  • Device and version of the app or browser
  • A screenshot, if possible
Requests about your data. Access, rectification, portability or deletion: write to hi@candelasoft.com quoting the phone number on your account. We respond within 15 working days at most.